Frequently Asked Questions

Joy Jump is a global leader in high-quality inflatables with a huge range including jumping castles & water slides. To find out more, call or visit us online.
Shipping & Delivery

Do you ship jumping castles internationally? 

We ship all round the world,We assure you safe and fast shipping.And we ship all kinds of inflatables

How long does shipping take?

Normally it would take up to 2-3 weeks depending on your country . If use air freight it will be delivered in 7 days

Will I be charged for taxes?

If the shipping method we agree is deliver to the port 

Yes you will be charged tax from your local government customs plus handling fee at the port even in Australia . We also have door to door delivery option but we recommend you to do your own clearing from your local port it will be cheaper because we use 3rd party agents for  clearing and delivery so there will be additional payment for those .

Returns

What is your returns policy? 

We don’t accept returns.

Do you refund?

After customer place an order we don’t refund

Do You Give Warranty for the Blower ?

At the moment we don’t manufacture blowers in our factory ,We purchase blowers from a reputed company which is specialized in blower manufacturing . So we are not giving any warranty for the blower

are you partners with east inflatables ?

No we are not with east inflatables

PAYMENT & WARRANTY

 ​What forms of payments do you accept? 

We only accept offline payment methods like Wire transfer ,Western Union,Money Gram and Pay pal.

What are your warranty terms & conditions?

We give 2 years warranty for stitches but if other parts broken there is no warranty because others normally happens due to negligence ,in proper maintenance and customer errors.

How Can I Claim Warranty?

Please send us clear and detailed pictures of the damage and we will negotiate what kind of a compensation suitable for it/All jumping castles and water slides are under this warranty

I Am In USA How Can I Pay?

At the moment we only accept wire transfer ,Western Union and Pay pal payments from our USA and other country customers

What If You Didn’t Finish Production on Time?

We understand our customers needs profit A.S.A.P. So will make sure we finish production on time . If we fail we are ready to offer you a compensation

How Can I Contact You ?

You can contact our inflatable factory here